About us
Guavapay is a global payment platform that drives payment optimization and stability. Guavapay’s full-stack payment ecosystem includes a range of technology products and solutions, such as the MyGuava app, including card processing, e-wallets, currency exchange, payments, transfers, top-ups, and much more. MyGuava Business offers merchant acquiring services, card issuing, and more.
Whatever our customers’ needs are, our breakthrough platform can help them integrate, process, manage their finances, and transact globally. We aim to take our place on the forefront of payment disruption, bringing innovative solutions for flawless and invisible payments to the market.
Key Responsibilities:
- Minimum of 1 year of experience as a Customer Service Specialist.
- Strong written and verbal communication skills.
- Familiarity with CRM systems and practices.
- Customer-oriented approach with the ability to adapt and respond to various personality types. Proficiency in Microsoft OS and Office products.
- Advanced proficiency in English.
Experience:
- Manage large volumes of incoming calls.
- Identify and assess customer needs to ensure high levels of satisfaction.
- Handle customer complaints and provide appropriate solutions within time limits, ensuring follow-up until resolution.
- Engage with difficult customers, aiming to resolve issues effectively while maintaining professionalism.
- Build and maintain strong relationships with customers through open and interactive communication.
- Provide accurate, valid, and complete information using the appropriate tools and methods. Meet personal and team targets for customer service, sales, and call handling.
- Record and keep track of customer interactions, process accounts, and file necessary documentation.
- Follow company communication procedures, guidelines, and policies to ensure consistent service delivery.
- Use creative problem-solving to craft original messages without relying on AI tools.
- Manage multiple calling platforms simultaneously with strong attention to detail.
- Quickly comprehend unclear messages in English.
- Review and process large volumes of calls swiftly and efficiently.
- Exhibit strong stress resistance while communicating with frustrated or upset clients.
- Identify the root cause of issues and provide effective assistance to resolve them.
The details
- Flexible shifts: Morning / Middle / Evening / Night
- Contract Type: Permanent
- Location: Baku (onsite)
What’s in it for you?
- Salary: Competitive salary and performance-based bonuses.
- Holiday: we provide an allowance of 30 days a year.
- Wellbeing: Private medical insurance with Mega Insurance, plus Push30.
- Growth: Opportunities for professional development, career advancement, and direct interaction with international clients in a fast-growing global fintech company.
By submitting this application, you agree that your personal data will be processed in accordance with our Privacy Notice: https://guavapay.com/page/privacy-policy-guavapay
