Our services in the UK including the issuance of electronic money and the provision of payment services are temporarily suspended until further notice.

Guavapay Announces Temporary Suspension of UK Services

9/18/2025

London, 18th September 2025 – Guavapay is unable to accept funds into it’s MyGuava App and MyGuava business platform with immediate effect until further notice. This is a requirement that we have agreed with the Financial Conduct Authority (FCA).

During this temporary suspension:

Customers can no longer be able to load or accept new funds into the MyGuava App and MyGuava Business platform or create additional cards.
Customer funds remain safe and protected in accordance with our safeguarding obligations.
Customers can still view their account and access transaction history.
Customers are free to withdraw, transfer and spend funds until the existing balance is zero.

“We understand the significant impact this has on our customers and partners. Our priority remains safeguarding customer funds and providing transparency as we work toward next steps,” said Laura McCracken, CEO - Guavapay UK.

Guavapay deeply regrets the inconvenience caused to all its customers and partners as a result and will continue to provide updates as new information becomes available.

For customer inquiries, please contact: support@myguava.com For Business support inquiries, please contact: business.support@myguava.com

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About Guavapay

Guavapay is a global fintech company headquartered in the City of London, UK. With a mission to create a simplified financial ecosystem, the company delivers end-to-end payment solutions designed to meet the evolving needs of individuals and businesses by offering seamless, secure, and efficient financial services.

Guavapay’s flagship payment products, Guavapay App (B2C) and Guavapay Business (B2B), deliver streamlined, cost-effective payment solutions. The Guavapay App empowers individuals with multi-currency accounts, fee-free international transfers, personalised virtual cards, and real-time analytics. Meanwhile, the Guavapay Business platform provides companies of any size with effortless local and international transactions via cross-border accounts, payment terminals, e-commerce solutions, and payment links.

You may be experiencing an inability to transfer funds temporarily.