Our services in the UK including the issuance of electronic money and the provision of payment services are temporarily suspended until further notice.

Guavapay Official Statement on Temporary Suspension

9/19/2025

London, 19th September 2025 - Guavapay Limited (UK) has announced this week that it is unable to accept new funds into its MyGuava App and MyGuava Business platform with immediate effect until further notice. This measure follows requirements agreed with the Financial Conduct Authority (FCA).

Background to the decision

During the early launch phase of its e-wallet in 2024, Guavapay Limited (UK) faced significant challenges with fraudulent activity, with a high volume of fraudulent funds being received through its accounts. The company responded by introducing multiple additional safeguards and enhanced fraud-prevention measures, which have already helped to significantly reduce such activity.

Separately, the rapid growth of the business led to certain regulatory thresholds being exceeded. While Guavapay has worked to stay within the required limits, the scale and speed of growth meant that thresholds were ultimately surpassed. Both these factors have contributed to the action to effectively suspend our business, and are working closely with the Financial Conduct Authority as we work to make improvements.

Customer impact

During this temporary suspension:

Customers will no longer be able to load or accept new funds into the MyGuava App or MyGuava Business platform, or create additional cards.
Customer funds remain safe and protected in accordance with safeguarding obligations.
Customers will still be able to view their account and access transaction history.
Customers remain free to transfer and withdraw funds until existing balance is zero.

Guavapay deeply regrets the inconvenience caused and will continue to provide updates as new information becomes available.

For customer inquiries, please contact: support@myguava.com
For Business support inquiries, please contact: business.support@myguava.com

FAQs for Consumers - https://myguava.com/faq/customer-communication
FAQs for Business - https://myguava.com/business/faq#tab-customer-communication

***You may be experiencing an inability to transfer funds temporarily. We are taking all steps to resume transfers. Will update you as soon as possible.